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Privacy Policy

Last updated: June 30, 2026

Mist Greenland ("we", "us", "our") operates as a professional AC service provider in Aluva and Ernakulam, Kerala. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

1. Information We Collect

When you reach out to us through our website contact form, phone call, or WhatsApp, we may collect:

  • Your full name
  • Phone number
  • Email address (if provided)
  • Service requirements and any details you share about your AC issue
  • Your general location or address, when shared for service scheduling

We do not knowingly collect sensitive personal information such as payment card details, government ID numbers, or health-related data through this website.

2. How We Use Your Information

The information you provide is used solely to:

  • Respond to your service requests and quote inquiries
  • Schedule and coordinate AC installation, repair, or maintenance visits
  • Communicate with you via phone, email, or WhatsApp regarding your booking
  • Improve our services and customer support

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. Your details may only be shared with our technicians and staff for the purpose of fulfilling your service request, or when required by law.

4. WhatsApp Communication

When you submit our contact form or click a WhatsApp link, your message and contact details are sent directly through WhatsApp to our service team. This communication is subject to WhatsApp's own privacy policy in addition to ours.

5. Cookies and Website Analytics

Our website may use basic, privacy-respecting analytics to understand general traffic patterns, such as which pages are visited. We do not use this data to personally identify visitors or for third-party advertising.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect the personal information you share with us from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain customer contact and service information only for as long as necessary to provide our services, maintain service history, and comply with applicable legal or accounting requirements.

8. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal or operational requirements
  • Withdraw consent to be contacted for marketing purposes at any time

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services and website are intended for use by adults seeking AC services. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: